Run every client from one operating record
Start from the client roster
The ShipOS Merchants view shows each client, assigned pricing, payment period, and whether fulfillment is active or paused. Open one row and every view stays tied to that client.
Merchants
Merchants that delegated fulfillment to Cybership Dallas.
Northline Apparel Co.
Active- Base rate card
- 2026 Standard Fulfillment
- Override rate card
- Northline Apparel Overrides
- Payment period
- Weekly
Juniper House
Paused- Base rate card
- 2026 Standard Fulfillment
- Override rate card
- No override
- Payment period
- Monthly
Apex Wellness
Active- Base rate card
- 2026 Standard Fulfillment
- Override rate card
- No override
- Payment period
- Monthly
Create the operating foundation once
One onboarding action creates the MerchantOS brand workspace, a default manual shop with inventory sync, fulfiller routing, and delegated warehouse access alongside the commercial fields.
Create Merchant
The identity and commercial fields used by the ShipOS create flow.
Created with the account
The client account is usable as soon as creation finishes.
Brand workspace
MerchantOS brand team
Created for the client identity and operating preferences.
Default channel
Manual shop with inventory sync
Gives the account a usable order source from day one.
Fulfiller routing
Cybership Dallas
Client shops route to the 3PL assigned to this account.
Warehouse access
Delegated fulfiller warehouses
The client can work with its own and delegated warehouse records.
New accounts start ready for work; the team does not have to recreate channel, routing, and warehouse access in separate tools.
Work from one client account
The selected client opens one workspace for shops, invoices, open charges, disabled rates, settings, and configuration. Assigned pricing and live fulfillment state remain beside the tabs.
Northline Apparel Co.
Merchant details
- Merchant
- Northline Apparel Co.
- Fulfiller
- Cybership Dallas
- Base rate card
- 2026 Standard Fulfillment
- Override rate card
- Northline Apparel Overrides
- Payment
- Weekly · Net 30
- Currency
- USD
Settings
Manage pricing assignments, cartons, and billing metadata.
- Base rate card
- 2026 Standard Fulfillment
- Override rate card
- Northline Apparel Overrides
- Payment
- Weekly · Net 30
- Default carton
- Mailer 12 × 9 × 4
An operator can move from a channel issue to an account setting without losing track of whose work they are changing.
Apply shared rules, then add only what differs
Start with shared pricing and warehouse defaults. Add client-specific pricing, cartons, shipping services, or configuration only when Northline needs something different.
Northline Apparel Co.
Account policy layered over Cybership Dallas defaults.
Pricing and payment
Shared terms first; client-specific terms second.
- Base rate card
- 2026 Standard Fulfillment
- Override rate card
- Northline Apparel Overrides
- Payment
- Weekly · Net 30
Carton controls
Packing choices constrained to this account.
Default carton
Mailer 12 × 9 × 4
Configuration resolution
The first defined value wins.
Package
Fulfillment Order
Order
Client Account
Team
Defaults
Disabled shipping service
USPS integration → USPS → Ground Advantage
Reusable rules stay with the 3PL; Northline-only choices stay visible on Northline’s account.
Pause the work, not the account history
Pausing a client blocks pick-list generation, packing updates, and label purchase. Existing records remain visible, and resuming clears the pause without rewriting the configuration.
Fulfillment state
The same client account before and after fulfillment is paused.
Northline Apparel Co.
Before pause
- Pick-list generationAvailable
- Packing updatesAvailable
- Shipping-label purchaseAvailable
Northline Apparel Co.
After pause
- Pick-list generationBlocked
- Packing updatesBlocked
- Shipping-label purchaseBlocked
Operators can stop execution quickly and retain the context needed to investigate or resume.
Offboard with the impact in view
Before permanent deletion, review affected record categories, choose whether to export an archive and preserve stock history, type the client name, and record the reason.
Delete Northline Apparel Co.
This action is permanent and cannot be undone.
Deletion impact
- Charges
- Invoices
- Fulfillment orders
- Shipments
The irreversible action is explicit; retention choices and audit context are decided before deletion begins.
Know what will change before you act
See assigned policy, live fulfillment state, and account-scoped work before changing the client.
- fulfillment gates shown together
- 3pick lists, packing updates, and shipping-label purchase
- views on one client account
- 6channels, billing context, shipping exclusions, and operating policy
Trusted by 3PLs and brands
See it in your operation
Bring us the client handoffs your team still manages by ticket
Show us how a client moves from onboarding into account-specific pricing, warehouse rules, a temporary pause, or offboarding. We’ll map that lifecycle against the account record your operators use every day.
No sales call is required to get sandbox access.
Continue exploring
Related workflows
Shops & Sales Channels
Integrations
Connect each storefront to the right brand, bound imported order history, and operate provider-specific sync from visible state.
Rate Cards
Billing
Define reusable 3PL contracts, publish visual pricing rules, resolve client overrides, and carry calculated charges through invoice review and finance handoff.
Integrations
Integrations
Carry provider-specific connections through visible sync state and into the warehouse work that uses them.
MerchantOS
Brand Workspace
Give each client team a permission-aware workspace for orders, available inventory, tracked warehouse requests, and team access.